Refund & Cancellation Policy

Last Updated: August 27, 2026

At Mealbo, we want every customer to have a smooth and reliable meal experience. This Refund & Cancellation Policy explains when you can cancel an order or subscription and when a refund may be provided.

By placing an order or subscribing to a Mealbo plan, you agree to this policy.

1. General Refund Policy

Because Mealbo provides freshly prepared food, orders may enter the preparation process shortly after the applicable cutoff time.

Once food preparation has started, an order generally cannot be cancelled or refunded.

Refund requests will be reviewed based on the circumstances of each case and the applicable subscription or order terms.

2. Order Cancellation

Customers may cancel an order only before the order reaches the preparation stage.

Cancellation availability may depend on:

• Order status

• Meal preparation status

• Delivery schedule

• Subscription type

• Applicable cutoff time

Once an order has entered preparation, cancellation may no longer be available.

3. Subscription Cancellation

Customers may cancel a Mealbo subscription through their account or by contacting customer support.

Cancellation of a subscription generally prevents future renewals.

If a subscription has already been paid for, cancellation does not automatically mean that the unused subscription amount will be refunded.

Refund eligibility depends on the subscription terms and whether meals have already been scheduled, prepared, or delivered.

4. Refund Before Meal Preparation

If an eligible order is cancelled before preparation begins, Mealbo may provide a full or partial refund depending on the applicable cancellation terms.

Any applicable processing or payment gateway charges may be deducted where permitted.

5. Incorrect or Missing Items

If you receive:

• The wrong meal

• A missing meal

• An incorrect quantity

• An item that does not match your confirmed order

please contact Mealbo support as soon as possible.

We may request:

• Order number

• Details of the issue

• Photos of the delivered meal or packaging

• Other information necessary to investigate the issue

After verification, Mealbo may offer:

• Replacement meal

• Credit to your Mealbo account

• Partial refund

• Full refund

The resolution will depend on the nature of the issue.

6. Damaged or Poor-Quality Food

If your meal arrives damaged, spilled, spoiled, or appears unsafe to consume, do not consume the meal.

Contact Mealbo support as soon as possible after delivery.

We may ask you to provide photographs or other information to help us investigate.

Depending on the circumstances, Mealbo may provide a replacement or refund.

7. Late Delivery

Mealbo aims to deliver meals within the scheduled delivery window.

Delivery times may occasionally be affected by:

• Traffic

• Weather

• Delivery conditions

• Incorrect address information

• Customer unavailability

• Operational issues

• Events outside Mealbo's reasonable control

A delayed delivery does not automatically qualify for a refund.

However, if a significant delivery failure affects the usability or quality of the meal, Mealbo may review the order and provide an appropriate resolution.

8. Customer Unavailable During Delivery

Customers are responsible for being available to receive their meal where required.

Refunds may not be provided when delivery fails because:

• The customer was unavailable

• The delivery address was incorrect

• The phone number was unreachable

• Access to the location was unavailable

• The customer refused the delivery

Additional delivery or redelivery charges may apply.

9. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact Mealbo support with the relevant transaction details.

After verification, duplicate charges will be refunded to the appropriate payment method.

10. Failed Payments

If a payment fails but your bank or payment provider shows that money was deducted, please contact Mealbo support.

Mealbo will verify the transaction with the payment provider.

If the payment was successfully received by Mealbo but the order was not created, the eligible amount may be refunded or credited to your Mealbo account.

11. Promotional Offers & Coupons

Orders placed using promotional discounts, coupons, referral benefits, or special offers may have additional refund restrictions.

If an order is refunded, the value of promotional benefits may not be refundable as cash.

Certain promotional offers may be non-refundable or non-transferable.

12. Meal Plan Changes

Depending on the subscription plan, customers may be allowed to:

• Change meals

• Skip meals

• Pause a subscription

• Change delivery dates

• Modify preferences

Changes must be made before the applicable cutoff time.

Once a meal has entered preparation, changes may not be possible.

13. Refund Processing

Approved refunds will generally be processed through the original payment method.

Depending on the payment provider or bank, the refund may take several business days to appear in the customer's account.

Mealbo is not responsible for delays caused by banks, payment gateways, or other financial institutions.

14. Mealbo Wallet / Account Credit

In certain situations, Mealbo may provide a refund as Mealbo Wallet Credit instead of returning the amount to the original payment method.

Wallet credits may be subject to:

• Expiration dates

• Usage restrictions

• Minimum order requirements

• Promotional conditions

The applicable terms will be communicated when the credit is issued.

15. Refund Request Period

Customers should report order-related problems as soon as possible.

For missing, incorrect, damaged, or poor-quality meals, refund or replacement requests should generally be submitted within 24 hours of delivery.

Requests submitted after this period may not be eligible for a refund unless exceptional circumstances apply.

16. Refund Investigation

Mealbo may review refund requests before approving them.

The investigation may include:

• Order information

• Payment information

• Delivery records

• Kitchen preparation records

• Customer-provided photographs

• Delivery confirmation

• Other relevant information

Mealbo reserves the right to reject refund requests that appear fraudulent, abusive, or inconsistent with the available order information.

17. Subscription Auto-Renewal

If your subscription is configured for automatic renewal, you are responsible for cancelling the renewal before the next billing date if you do not wish to continue.

Payments for a renewed subscription may not be refundable once the new subscription period has started or meals have been scheduled for preparation.

18. Non-Refundable Situations

A refund may generally not be provided for:

• Change of mind after meal preparation

• Customer unavailability

• Incorrect delivery address provided by the customer

• Failure to cancel before the applicable cutoff

• Failure to follow food storage instructions

• Preference changes after preparation has started

• Meals that have already been consumed

• Promotional or discounted orders where the offer terms exclude refunds

• Fraudulent or abusive refund requests

Exceptions may be considered at Mealbo's discretion or where required by applicable law.

19. Special Circumstances

If you experience an unusual situation that is not covered by this policy, please contact Mealbo support.

We will review the circumstances and try to provide a fair resolution.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

20. Policy Changes

Mealbo may update this Refund & Cancellation Policy from time to time.

Any updated version will be published on the Mealbo website or application with a revised Last Updated date.

21. Contact Us

For refund, cancellation, payment, or order-related questions, please contact:

Mealbo Customer Support

Email: support@mealbo.com
Phone: +91 XXXXX XXXXX
Website: www.mealbo.com

Please include your order number when contacting support so that we can investigate your request quickly.

Our Commitment

At Mealbo, we believe that a good customer experience doesn't end when your meal is delivered.

We are committed to handling genuine issues fairly, transparently, and responsibly.

Good Food. Great Health. Happier Living.

Thank you for choosing Mealbo.