Terms & Conditions

Last Updated: August 27, 2026

Welcome to Mealbo. These Terms & Conditions govern your use of the Mealbo website, mobile application, meal subscription services, ordering services, and related features.

By creating an account, placing an order, or using Mealbo services, you agree to these Terms & Conditions.

1. About Mealbo

Mealbo is a meal subscription and food delivery platform that allows customers to explore meal plans, subscribe to meal services, select meals, place orders, and receive prepared meals at their selected delivery location.

Mealbo may provide services through its own kitchens, partner kitchens, delivery partners, nutrition professionals, or other authorized service providers.

2. Eligibility

To use Mealbo services, you must:

• Provide accurate and complete account information.

• Be legally capable of entering into an agreement.

• Keep your account credentials secure.

• Use the platform only for lawful purposes.

If you are using Mealbo on behalf of another person, you confirm that you have permission to do so.

3. Account Registration

Some Mealbo features may require you to create an account.

You are responsible for:

• Providing accurate information.

• Maintaining the confidentiality of your login credentials.

• Updating your information when necessary.

• All activities performed through your account.

Mealbo reserves the right to suspend or terminate accounts containing false, misleading, or fraudulent information.

4. Meal Plans & Subscriptions

Mealbo may offer different meal plans, including daily, weekly, monthly, quarterly, or other subscription options.

Each subscription may have its own:

• Price

• Meal quantity

• Meal categories

• Delivery schedule

• Validity period

• Cancellation rules

• Meal selection rules

The specific terms displayed when you purchase a plan will apply to that subscription.

Mealbo may introduce, modify, or discontinue meal plans from time to time.

5. Meal Selection

Depending on the selected subscription, customers may be allowed to choose meals from the available menu.

Meal availability may depend on:

• Location

• Stock availability

• Kitchen capacity

• Delivery schedules

• Meal selection deadlines

• Special events or holidays

If a selected meal becomes unavailable, Mealbo may provide an alternative meal or notify the customer about available options.

6. Meal Selection Cutoff

Customers may be required to select or modify meals before a specified cutoff time.

Once the cutoff period has passed:

• Meal changes may not be possible.

• Cancellation may not be available.

• The selected meal may be sent for preparation.

The applicable cutoff time will be displayed through the Mealbo platform whenever applicable.

7. Pricing & Payments

All applicable prices will be displayed before completing a purchase.

Prices may include or exclude applicable taxes, delivery charges, or other fees depending on the plan and location.

Mealbo may accept payments through supported payment methods such as:

• Credit cards

• Debit cards

• UPI

• Net banking

• Digital wallets

• Other supported payment methods

Payments are processed through authorized payment service providers.

Mealbo does not store sensitive payment information such as complete card numbers unless specifically permitted through a secure payment service.

8. Subscription Renewal

If automatic renewal is enabled for a subscription, the subscription may automatically renew according to the selected billing period.

Customers may cancel automatic renewal through the available account settings or by contacting Mealbo support.

Any cancellation will be subject to the applicable subscription and refund policy.

9. Cancellation & Refunds

Cancellation and refund eligibility may vary depending on:

• Subscription type

• Time of cancellation

• Whether meals have already been prepared

• Whether an order has been dispatched

• Promotional offers

• Payment method

Once food preparation has started, cancellation or refund may not be available for that particular meal or order.

Any applicable refund will generally be processed through the original payment method or another supported method.

10. Delivery

Mealbo will make reasonable efforts to deliver meals within the scheduled delivery period.

Delivery may be affected by:

• Traffic

• Weather

• Customer availability

• Incorrect delivery information

• Operational issues

• Events outside Mealbo's reasonable control

Customers are responsible for providing an accurate delivery address and ensuring that someone is available to receive the order where required.

11. Delivery Address

Customers must provide complete and accurate delivery information.

Mealbo is not responsible for failed or delayed deliveries caused by:

• Incorrect address

• Incomplete address

• Incorrect phone number

• Customer unavailability

• Restricted access to the delivery location

Additional delivery charges may apply if an order needs to be redirected or redelivered.

12. Food Quality & Safety

Mealbo is committed to maintaining appropriate food preparation, hygiene, packaging, and handling standards.

Customers should consume meals according to the storage and consumption instructions provided with the order.

If a meal appears damaged, spoiled, contaminated, or otherwise unsafe, customers should not consume it and should contact Mealbo support as soon as possible.

13. Allergies & Dietary Information

Customers are responsible for providing accurate information regarding dietary preferences, allergies, and food restrictions where such information is requested.

Although Mealbo may provide ingredient and nutritional information, Mealbo cannot guarantee that meals are completely free from traces of allergens due to shared kitchen environments.

Customers with severe allergies or medical dietary requirements should consult an appropriate healthcare professional before ordering.

14. Nutrition Information

Mealbo may provide nutritional information, calorie estimates, ingredient information, or meal recommendations.

Such information is provided for general informational purposes and may vary based on ingredients, preparation methods, portion sizes, and other factors.

Mealbo's meal plans and recommendations are not intended to replace professional medical or dietary advice.

15. Customer Responsibilities

Customers agree to:

• Use Mealbo responsibly.

• Provide accurate information.

• Make payments on time.

• Follow food storage instructions.

• Treat delivery personnel and Mealbo staff respectfully.

• Not misuse the platform.

• Not attempt to interfere with the operation or security of the platform.

16. Prohibited Activities

Users must not:

• Use Mealbo for illegal activities.

• Create fraudulent accounts.

• Provide false information.

• Attempt unauthorized access to Mealbo systems.

• Copy or reproduce Mealbo content without permission.

• Reverse engineer or interfere with the platform.

• Use automated systems to abuse the service.

• Attempt fraudulent transactions.

• Upload harmful or malicious content.

17. Promotions & Offers

Mealbo may provide promotional offers, discounts, coupons, referral benefits, or other campaigns.

Promotional offers may have separate terms, expiration dates, eligibility requirements, and usage limitations.

Mealbo reserves the right to modify or cancel promotions in cases of misuse, fraud, technical errors, or other reasonable circumstances.

18. Intellectual Property

All Mealbo branding, logos, designs, text, graphics, software, images, content, and other materials provided through the platform are owned by or licensed to Mealbo unless otherwise stated.

Users may not reproduce, modify, distribute, sell, or commercially exploit Mealbo content without prior written permission.

19. Third-Party Services

Mealbo may integrate with third-party services such as:

• Payment gateways

• Maps and navigation services

• Delivery providers

• Analytics providers

• Communication services

• Authentication services

Use of third-party services may be subject to their respective terms and privacy policies.

20. Service Availability

Mealbo aims to keep its services available and reliable but does not guarantee that the platform will always be uninterrupted or error-free.

Temporary service interruptions may occur due to:

• Maintenance

• Software updates

• Technical problems

• Network issues

• Security incidents

• Events outside Mealbo's control

21. Limitation of Liability

To the maximum extent permitted by applicable law, Mealbo will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of the platform or services.

Mealbo's responsibility for a particular order may be limited to the amount paid for that order, except where applicable law requires otherwise.

22. Force Majeure

Mealbo will not be responsible for delays or failure to provide services caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, strikes, technical infrastructure failures, or other unforeseen events.

23. Privacy

Your use of Mealbo is also governed by our Privacy Policy.

The Privacy Policy explains how Mealbo collects, uses, stores, and protects customer information.

24. Changes to These Terms

Mealbo may update these Terms & Conditions from time to time.

Updated terms will be published through the Mealbo platform with a revised "Last Updated" date.

Continued use of Mealbo services after changes are published may constitute acceptance of the updated terms, where permitted by applicable law.

25. Termination

Mealbo may suspend or terminate access to an account if the customer:

• Violates these Terms & Conditions.

• Engages in fraudulent activity.

• Misuses Mealbo services.

• Creates security risks.

• Uses the platform for unlawful purposes.

Customers may stop using Mealbo services at any time, subject to any active subscription or outstanding payment obligations.

26. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes relating to Mealbo services will be subject to the jurisdiction of the appropriate courts, subject to applicable law.

27. Contact Us

If you have questions regarding these Terms & Conditions, subscriptions, orders, payments, or other Mealbo services, please contact our support team.

Mealbo Support

Email: support@mealbo.com
Phone: +91 XXXXX XXXXX
Website: www.mealbo.com

The Mealbo Promise

We aim to provide a simple, transparent, and reliable meal experience.

Good Food. Great Health. Happier Living.

Thank you for choosing Mealbo.